Assessor Resource
BSBCCO302A
Deploy customer service field staff
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies in any customer contact environment where the effective deployment of field staff is a required customer service function. It assumes the use of enterprise information systems in the deployment process.
Competence in this unit requires effective compilation, despatch and control of work requests to field staff in accordance with organisational requirements and customer expectations.
This work is undertaken with some supervision and guidance.
This unit describes the performance outcomes, skills and knowledge required to deploy field staff to fulfil service commitments to customers.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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